I paid Mark extra money to match up maintenance to my 10 parts guarantee. So, 10 years maintenance and 10 years parts. I thought I was all set.
Mark installed my A.C. unit three years ago. I just found out that ....one....I cant find Mark anywhere, two...my new Unit was put on my old stand and it separated where the vent goes into the unit itself so I was pulling in a lot of hot air. I did the math and I paid a little over $600.00 more last year for electricity. The whole A.C. unit was sort of leaning to the right. I had to get another company in to rent a crane, built a new stand and make everything fit properly. I checked my receipt from Mark and it says I paid for a new stand. I hope everything is new on my "new" goodman unit.
End result, I paid for a repair that should not have been needed. I paid for 10 years Maintenance from Mark. He is now no where to be seen or heard of. There is nothing I can do because as it turns out, he is not licensed anyway. This is terrible. Do your homework. What I mean by that is, make sure they are licensed (dont just take his word for it) and not just have good reviews. Make sure they have been in business for a wile and make sure you have good communications with them.