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| - Ok- I'm not one to write reviews on Yelp often, ...but after Saturday night, I had to review this place.
After our attempt to go to Big Crow around the Corner from Hacienda went bust , we made a rezzo here for 10 ppl for 8 p.m. and had some drinks at Pourhouse nearby before.
I love Playa Cabana and was hopeful this Mexican style place would live up to Playa , food-wise, it did pretty well ... but that's not the whole story here.
We weren't seated right away and instead shuffled about the narrow entryway/bar area for about 25 minutes and had some drinks before finally sitting down. This wasn't the biggest deal but we found ourselves jockeying for space in the tiny place with servers and other patrons.Our group of 10 were seated upstairs, a cool, dimly lit part of the restaurant with all sorts of vintage decor and old wooden chairs. '
on to the FOOD and DRINKS:
Margarita Paloma was my pick- basically a grapefruit margerita--loved it- chunky salt rim. not too sweet. yum.
It's small places for between 6-12$ a dish. I ordered the Mahi Mahi Ceviche, LA Food Truck Taco( beef) and Fish tostada. All were delicious. The taco was my favourite-- Others around me had Lobster taco, popcorn shrimp, pork belly taco, steak taco, burrito -- everyone was happy with their orders.
----note that the food comes in increments, and it got a bit confusing as to WHO ordered what. Auctioning off food is annoying to me at restaurants -- ie : "who ordered the xxxx?!?! " so this was kind of a peeve for some of us.
SERVICE
The young female servers were running around busily and generally did a good job of keeping us happy and getting the food out quickly. No one was overly personable, but they were all decent.
HERE's where the BIG problem came..... near the end of our meal, some paid by cash, some needed Debit/Credit.. the restaurant claimed because of the rain their machines were down. Ok- surely, there's an ATM, right? NOPE ... we were told we can walk around the corner to a convenience store to take out cash.
So, off half of us shuffled off, in the rain .... but the store was CLOSED. so we went to a bank a few blocks away.
When I came back, annoyed, but with cash in hand, I found out from the rest of our party that the owner had BLASTED one of my friends and SWORE at him incessantly after he complained and said he wanted some type of small compensation for the big headache..... needless to say other patrons were staring...
yes, you read that correctly. the owner swore and screamed at my friend, oh and he THREATENED to call the Cops. the COPS!!! really.
My calm, nice friend had told the owner we enjoyed the food, but were unhappy with how things were being handled with regards to the bill, not to mention our wait time before being seated prior to the meal. and so he was on the receiving end of a screaming match.
I couldn't believe my ears upon hearing this. Such a great dinner spoiled by disgusting and embarrassing customer service.
In short : Hacienda= great food, great ambience .....but the way the owner handled things left a SOUR taste in all our mouths... and not the kind of delicious sour you get from a good Margarita.
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