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| - So, first time here and probably last. I don't mind having to go to the counter to order my food, although I find it an inconvenience.... especially when they have a large menu that includes dinner entrees. Ordered...tea, soda, sausage Stromboli, fries and baked ziti with eggplant. My main issue is items are made in two different parts of the kitchen and they can't seem to coordinate with each other. First out, Stromboli... probably pre-made so it heats in the pizza oven in a matter of minutes. Ten minutes later, you guessed it, out comes fries and Baked Ziti. We complained to the food runners...DEER IN THE HEADLIGHTS!! Manager came over and asked how things were, she was told we were upset. I explained about the timing and she explained the two kitchen system. I said it would make sense to cook the ziti and fries and when they were almost ready, fire the Stromboli. She told me the cashiers were supposed to ask if the food should come out together. I explained that I ordered two drinks and two different dinners so it would make sense that I wanted everything to come out together. She did the right thing by apologizing and asked if she could do anything for us. I said no as I didn't want anything for free. I ordered my wife's dinner to go and handed the girl my CC, she handed it back and said I was on the house, no charge. I told her thank you and I didn't come in for free food. She understood and apologized for the mix up. I guess we will be back....next time pizza.
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