Apparently they are under new, much better mgmt so hopefully these older bad reviews don't hold much water! I did the Wags for Walks with Dudley, who was turned in the day before so not up for adoption just yet. He was an amazingly calm dog for being under a year old. Anyways I fell in love with the Foster-for-a-Day idea and will be returning again :) The place smells as clean as it can and the people are pretty nice.