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| - I am beyond frustrated with Rave! In fact, I'm LIVID. I have been given the run around for a solid 3 weeks now and no one can give me a straight answer as to where my shoes are.
I decided to drop of my absolute favorite boots to Rave. My boss uses them, I've seen their work, my friends in fashion recommend them and I know they have a high reputation. After dropping off my shoes (in February), I decided to call a little over a month later to see if I could pick up my boots before my trip to LA. They told me they couldn't have my shoes done before my trip to LA but they would definitely be done the following Wednesday (March 27) for pick up. I called that Wednesday to see if I could pick them up, they said not ready until Friday (March 29). I decide to call them following Wednesday (April 3) to see when I could pick up my shoes and the woman told me, yet again, Friday (April 5). When I call on Friday, she says that she's really sorry, her boss has been giving her the run around and that my shoes, along with my bosses shoes will be delivered to the house next Wednesday (April 10) *Sidenote: I am fully aware of the position this woman is in. She works the front of the shop and she is just relaying a message to me. I'd also like to note that I have talked to the same lady every single time I call AND she has asked me what my boots look like twice.
So this brings us to today. I would have to say although I've expressed my frustration to this woman, I have been extremely mild tempered. I called this morning asking to speak with Stu. She said he wasn't available so I ask her where on Earth my shoes, along with my bosses, are. I reminded her that they promised to have them delivered yesterday. I also reminded her that I was aware that she was just the messenger and since I couldn't talk to anyone else except her, I'd really appreciate her going and physically looking to see where my shoes are (at this point, I don't think anyone knows). She puts me on hold. When she comes back on the phone she told me that they are working on "the shoes" as we speak and ALL will be done next week. I asked what "shoes" she was referring to, since they have three pairs; my boots and two pairs of my bosses shoes. She can't give me an answer. I let her know that this entire time all I've been looking for is a straight answer. I just want to know where my shoes are and when they ACTUALLY believe my shoes will be done! She told me that she couldn't leave the front of the store and that it would take her 30 minutes to locate my shoes...They should be at the front of the line right? If the SHOE GUY is working on "THE SHOES."
If they had told me when I dropped them off in February that it would be two months, I would have given them some sort of apprehensive look and reluctantly handed over my favorite shoes.
Hey, guys! Guess what?! I still don't have my shoes! They may do great work but that shouldn't justify poor business etiquette
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