Making an "appointment" is an absolute joke to have for an oil change and really shouldn't take an hour 1/2 to turn around. Funny how I had 2 cars go in to have oil changes on the same day, both take that long to do a very simple job and I just realized the air intake cover not even put back properly after a few weeks on one of them! I know they do a "routine" inspection even if it's a quick oil change. Sun Auto was always the option outside of a dealership so they advertise, but after this last customer service, they've sealed the deal that we won't be coming back anymore! I also was quoted almost $800 for a water pump & thermostat replacement, took it to another shop and got it fixed for $380? Hmmm, so that $800 quote is a little excessive for being an alternate to a dealership? Customer service should come back to this business or they will lose more business period. I always recommend Sun Auto to everyone that asked, and now I don't, that's telling you something about a FORMER loyal customer.