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  • Here is a quick summary: Good: Sales staffs are generally attentive and friendly, follow-up is prompt. Bad: POOR!! services from product service center, and the manager shirks responsibility. Think twice if you ever want to send your fountain pen to the service center. And here is a bit detailed story: I have a limited edition MB fountain pen which I wanted to have the ink flow adjusted, such work could be done easily and inexpensively by any reputable nibmeister around the globe but I choose to go to the official service ( which costs multiple times the cost of the other alternative) because I want everything flawless with the pen. However, I have to go back to the store four times and the issue only get worse: I have to go back to the store and resent my pen to the service center 4 times and not only the pen's ink flow was no where improved to my preference, there the service center made a scratch on the nib and the store manager is no where positive in helping me resolve such issue.
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