I booked an appointment an hour ahead of time for my best friend and I. She was visiting Scottsdale and flying out the next day. We showed up 15 mins before our appointment. When we showed up we checked in and started to look at the color section. 2 thumbs down! Worst collection ever. My collection at home does better justice. One of the techs came up to us telling us how she wouldn't be able to do a mani and pedi. I told her then we will go somewhere else if not. She said never mind we can. She stated this because I overheard her speaking to another customer about fitting them in so they could get another service. My friend was seen 10 mins after our appointment and I waited 10 mins after that. Then while getting my nails done my tech used his phone, I'm not complaining because he might have kids and from how he was acting was not planning on staying as long as he was. But I wanted almond nails and they were all coming out crooked. So I then asked if he could go square then he was like I can't or I'll have to remove your nails and then a lady walks up who I'm guessing is the manager stating how they won't redo my nails and that's what I wanted. I said NO you can shave them down with the tool or I'm not paying. So they did what I asked. I'm okay with my end result. But I never for my pedicure or almond nails. I'm not happy with how I was treated.