I scheduled a taxi to go from North Olmsted to the airport. Set it up via their app, which they recommend when you call. I called about ten minutes before scheduled pick up to confirm. They sent the cab to a different address in a different city.
They redispactched a different cab saying it would be 10 or 15 minutes. About 12 minutes later, the driver called to say that she was "stopping for gas" and would be here in about 13 minutes.
She arrived with a trainee about 25 minutes late. Reading some other reviews, I think I was actually lucky that they were only 25 minutes late. Won't be using Ace Taxi again!