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  • My air conditioner broke Monday. I contacted my home warranty, First American Home Buyers Protection, and they contacted L&S air and heating, a contracted vendor, to complete the repairs. It is now Saturday, and they're scheduled to make the repair. It will be their third visit to my house to troubleshoot and complete the replacement of a compressor. So... Three visits to replace a part. I'm sure the technician was more than capable to effectively troubleshoot and replace the part in the same visit, which would have been wednesday. But. Because I'm going thru a warranty company, I've gotten ZERO consideration from this company. Despite letting them know I have a 5 month boy at home and it's 92 degrees in my house, this company did nothing to speed up the process. Completely worthless customer service. If I had been paying them directly they would not have blown me off all week. They will get paid the same amount regardless, so to them I am nothing. Horrible customer service. Horrible. I also plan to cancel my home warranty policy, in case anyone read this far.
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