Came here for my birthday. Food was pretty good but on the pricy side for barbecue.
The issue arose when our check came. Our party of 5 had the 20% gratuity automatically added. The server didn't notify us but luckily one of us spotted it on there. Having worked as a server in the past I know of this trick. Don't tell the table about the gratuity added, hope they don't notice and tip additionally on top of the original tip.
Didn't work this time for this particular server, we saw what he had done and left the original tip without adding to it. He didn't stop there though. While the person who had put the bill on his cards was in the bathroom he approached two of us and asked if everything was ok. We said yes. He then said we hadn't tipped (we certainly had). We said ok, bring us the check and the receipt and if we hadn't we would fix the situation. Then he tripled down and claimed he couldn't find the check! I think he was still hoping we would throw down more tip, the gall was incredible.
I realize one server does not represent an entire restaurant but this was a truly awful experience. I wanted to come back and speak to a manager and give them a chance to make it right but didn't have time in the weeks following.