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  • So so disappointed in this property and service. I had refrained from reporting on here during the stay but the lack of follow through from the staff since the stay has been awful. Cesar the manager has little to no follow through. Our check was at noon on 7-17. We provided all our check in materials from our pre-paid reservation through SPG. They took a credit card for incidentals. They had all my information We were told room was not ready. We were told we would get a phone call to tell us when room was ready. We never got that call. At 6:00 we returned to the hotel. Room was not ready and they could not locate our records in the system. We finally got a room on the preferred floor. Next morning we went for breakfast and we were told that they were out of eggs. It was 9AM. We left our room for the day. We came back at 5:30. Room had never been cleaned. We called front desk and they said they would clean room while we went to dinner. We returned to room at 11:00. Room still not cleaned. Next morning for breakfast....again no eggs and the clerk said they would not be getting any more. It was 8:15AM. We departed and after reviewing the portfolio we noticed discrepancies with credit card charges and credits. I was on phone with staff and Cesar for almost 30 minutes. He told me he would provide FULL credit for our stay and valet services. He said he would email a revised bill. That never happened. It is now 11 days later. There is not a credit for the stay on my charge card. I have called SPG corporate. They were little to no help. I called Sheraton location. They could not locate Cesar or a manager and I was asked to leave a voice mail. Stay away from this location. Find another hotel accommodation in Charlotte.
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