I cannot say we have spent time in another hotel where the staff was as helpful as they were here. They are young for the most part and understand what it takes to provide great service. David and Preshit went ourt of their way to assure we had what we needed and offered excellent suggestions (Le Pallette was one) for dining.
We were in Toronto for our anniversary and they did some very nice touches like that bottle of red wine waiting for us after a day out and the champagne at dinner that evenings @ TOCA (excellent service from Alexandra). The food was delicious and the cheese and ice wine to top of the meal was a great recommendation.
Someone got the word out (probably David - he was excellent at the front desk) that it was our anniversary and the staff acknowledged this and congratulated us whenever we met.
The Ritz will be our choice for any future visits to Toronto.