I scheduled for my mom and I to both get a 2 hr massage with a foot scrub. Apparently whomever scheduled doesn't know that when THEY confirm Mar 8th, that doesn't mean Mar 15th. So we get there today, and the girls at the desk don't seem to concerned or surprised that this happened and don't offer any solutions except for one of us to get either a 1hr massage or a facial. I get that they were booked for the week and couldn't squeeze us both in for what was intended, but I expect much more customer service on their part.
Addendum: just picked up my mom from her 1 hr with Cassandra (which only lasted 45 minutes). She said that it was the first massage she had where she didn't once have the feeling of not wanting it to end. The only plus, at least she didn't have to bear it for 2 hours. She did say the therapist was very friendly and had a good attitude.