Truly a terrible experience. Our room looks nice, though there are stains high on the wall... None of this mattered. What did matter is the fact our air conditioning doesn't work. It was "fixed" earlier today around 4:30pm, and as we arrived back in the room at midnight (exhausted and hoping to unwind together), it is almost 90 degrees in our room. When I called the front desk 25 min ago I was told they'd be right up to move us.... Right up.
Now as I call the front desk at 12:30am there is nobody here. Thinking of just getting a cab and heading back home. What a waste.
Update: 12:31am security came and moved us. Wife decided she just wanted to sleep. Before being moved and after waiting nearly 30 min in a 90 degree room Wesley at the front desk was apathetic and told me "hands are tied... Nothing can be done"... As someone who travels quite a bit and has stayed in a ton of hotels, this was some of the worst customer service I've had at a hotel. Do not stay here.