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| - I don't like giving bad reviews and in general, for me, the Melting Pot gets all five stars. I would just note this as a cautionary tale for the owner and managers.
I drove an hour to have a special night and a unique meal. We haven't been to this spot in nearly 4 years! I'm aware that your staff must say the same script multiple times a week, but even bad acting is putting forth more effort than we got from our server who looked like someone just told him his dog died -- even disappearing at one time to "make more sauce?"
Our guy, didn't dampen our mood or add a bad taste to the food, but just generally seemed "over it" and as if we were his last table and "omg, they are going to be here forever." I would just encourage someone to remind the folks serving patrons that it's an expensive experience and a little enthusiasm, even pretending, goes a long way. Although we weren't brought there to celebrate anything in particular, we were dressed as if we were obviously enjoying our night, albeit a Tuesday.
There were a couple additional turn offs from our Debbie Downer waiter, but they are petty and I won't get into details, I just hope he split his tip with the 3 other kids who showed up to help serve us.
I hope someone sees this and reminds the staff that not everyone walking in the door are two high school kids looking for a cool dinner experience on a cheap budget. If the folks LOOK like they are here for a date night or are spending lots of money on food, add a smile and put effort into it. If you don't like your job or serving people, find a new one.
It won't stop me from going back.
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