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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-01-14 00:00:00 (xsd:dateTime)
itemReviewed	Bumper2Bumper Xpress Autobody
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	Bad Service!! Bad business!! I'm going to file a complaint in court! I had tried several times to settle this without going to court. Roxie Benesch the owner and operator of Bumper2Bumper Xpress has ignored my request to pay for my car hood to be repainted. She offered to repaint it but I refuse to take it back to her. She had my car for over 6 weeks total. This job would have been done in less than 2 weeks at most other body shops. The name Bumper2Bumper Xpress is very misleading. It was not an express business. The first time I brought it in for the front end to get repaired after a minor accident. She had it for 5 weeks. I paid her one of the insurance checks that my insurance company gave me early. I was going to give it to her before she started the work but she said no and warned me never to pay for the work until the job was done. I didnt know the procedure as far as payment. I had never been in an accident before. About a week after I left my car there she called and asked if I could give her one of the checks. I thought it would be fine since I knew her from other acquaintances. And she assured me my car was almost done. I told her that was fine because I was enjoying the truck I got for a rental. I figured it was going to be done by the next week. It wasn't! After several calls to her, most of them she never answered and the few times I got through to her, she had kept saying it's almost done. Many excuses from her workers being sick to some of them quitting. Anyways after 4 weeks I started to worry because my insurance would only cover the rental for 1 month. I explained this to her and told her I needed my car. So after 5 weeks, calling and leaving voicemails, I got ahold of her and she said it was done and that she would deliver it. She brought it late in the evening when it was totally dark. It looked good as far as I could tell in the dark so I paid her the other check and she left. I drove to a convenience store and got out and took a look at my car. The store was lit up and I could see the paint job on the hood. It was horrible!! Not only that the hood wasn't attached properly and was misaligned showing big gaps. I contacted her immediately took pictures and sent them to her. She apologized and said to bring it back. I brought the rental back earlier that day before she brought me my car. I had to pay a few hundred out of pocket for the rental being past the 30 days the insurance wouldn't cover. I decided to bring the car back and asked her how long will it take. Her answer 2-3 days. I had to get another rental and pay out of pocket. After calling her several times with no avail, I waited another 3-4 days then went to her shop. Front door locked so I went around back and the gate was locked. I looked under the gate and saw her. I got her attention and she opened the gate. She had not done anything to my car. I took the car as I couldn't afford the rental any longer. She said she'd fix it another day. Me being a nice person humored her and said OK. She felt bad and gave me $300 cash to help pay for the rental and left. I asked her several times by text when she can get this done in 1 or 2 days max? She could never give me a straight answer just kept saying to bring it down. I'm nice but not stupid enough to bring it a 3rd time when she can't give me an exact date on when she could fix it. I have kept up trying to text her to find out only to be frustrated with her replies. Now she ignores me after I told her I got 2 estimates to get it done right. On top of everything I drive for Lyft and Uber. She new this from day one and that those companies don't allow me to drive a rental unless it's through their program in which I'd have to pay. So with me being out of work for 6 weeks, and not getting it fixed, after warning her about filing a claim, without any answers from her. I sent a few more texts to her explaining I would settle on the lower estimate cash so I can take it somewhere else. And that if she can't agree then I'd file and collect lost pay plus the damages. I waited this long and now I'm taking action. This is not good business! Now she will have to deal with more bad reviews. I only saw all the complaints and law suits she has just before I put in this review. I'm not happy.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kimberly

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