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  • Hearthstone lost four customers for false advertising and terrible customer service. My wife and I went with another couple to last Thursdays Wine event 9pm till 11pm. It is a RSVP only event. We received a invite by email and printed tickets for the event. This was our first time visiting this new Restaurant. We have been looking forward to it since it opened. The Restaurant is beautiful but customer service is terrible. The music was way to loud for a wine event, no one could really talk to each other without yelling. The real issue we had with this place was the terrible service by the two waitresses serving the event area. I asked one young lady where the free appetizers were. She informed me that they don't do that anymore it was something they did when they first started the events but have stopped. I explained it was in the email and on the tickets and that was not a good way to do business. I then asked her to bring us menu's. It took about 15 minutes to get them and from another waitress. I then asked this young lady about the appetizers too and she had no clue and was going to ask the manager. I told her please do and that we were going to order something off the menu either way. She never returned. We watched her and the first waitress wait on only certain people around us. The people they waited on were younger people about the waitresses ages. The older customer seemed to be ignored. Not sure what that was about. So after 2 very good glasses of wine that they did give us free (separate wine server) as part of the event. We all were very hungry and decided to go next door to Mercadito and order food and drinks. We were not disappointed. The service was outstanding and the food and drinks were great. We bought a couple bottles of wine at Mercadito too, which we were going to buy a few bottles at Hearthstone but never had the chance. So we highly recommend Mercadito and would suggest passing on Hearthstone until they step up their game. Very disappointed because it is a beautiful place and the menu and wine list looks great but it does not matter if service sucks. One last note. We commented on this issue on Hearthstones facebook page under the Wine event post and they deleted it and never commented or messaged us back. So remember, only positive feedback will they share on social media. That is why I decided to go to Yelp and post.
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