Worst customer service. Took me a while to write this review because I am just so appalled. Was trying to get the men's B Belt, already knew that I was trying to pick that up before I even came.
Nobody bothered to ask me if I needed help as I walked in, just a bunch of cold stares from 4 different people that were working there and no one else shopping.
I was looking around for maybe a purse for myself since I was already there, but just the fact that I had been in there for a good few minutes with no attention just made me come up to one of them for the belt already.
The Asian girl with the highlights gave me the up and down look and very coldly said, "we don't carry it here. That was last season."
Um, stop it.
Even had that item not been at that location, just the lack of initiative to call other Balenciaga boutiques or to be able to place the order online or SOME OTHER ALTERNATIVE OR EXPLANATION is not something you would expect from a place that someone would drop a pretty penny.