UPS is horrible.i don't know how they still survive with this many bad reviews. if you get one good competetior you will be gone soon if you continue your service like this.
My experience:
Very important documents has send by company through UPS. I got the tracking number and tracked the package until it come to Phoenix UPS service center. i checked my package status at 3:00 P.M. it says delivered and that too picked by me. i was shocked and called my home. no body came to my door. UPS driver went to some body else home and delivered to wrong person. i called customer care at 4:30 to raise the complaint. i have checked my address and everything. everything is perfect. this UPS driver screwed it. he gave the package to wrong address and marked it as delivered and that too received by me. what the bad service man. it happened on Friday, so i can contact only Monday to follow up. see how easily UPS screwed up my weekend. no piece of mind if you send a package through UPS. i have UPS....