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  • I really liked JolleysPet Salon up until our last visit. I especially appreciated the fact that my dogs were not caged (unless necessary). On this last visit however, I asked for a sanitary cut - which did not happen; I pointed that out and waited for it to be done on the spot. The owners excuse was that the day was hectic (sorry but that is not my problem), don't overbook your clients. Then I get my dogs home and find a clot of dried blood on one of my dogs ears (enough to soak through an entire paper towel). I immediately called the owner Penny, she asked me to bring my dog back in so she could take a look - and I told her I would take care of the problem on my end since my dog was already so stressed out. The owner explained that she trusts her groomers and this has never happened before. When you're in the business of dog grooming, I understand there can be mishaps - but you need to own up to it, regardless of whether you trust your employees (even though someone was clearly not being honest here) and regardless of whether it has happened before. The groomer not being up front with me or the owner was very upsetting, the way the situation was handled, and the unwillingness to call me back as promised and make up for the mistake was how they lost this long time customer.
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