I called in the morning for an afternoon appointment which I was pleased to be able to get. As you walk in the door, past the shelves of Aveeda products, you are faced with two desks on either side of the aisle and several receptionists. I was asked if I had been there before and when I said no, the young lady said she'd escort me downstairs where I was instructed to put on a coverall and leave my jacket if I so wished. Then was told to go back upstairs and was seated by another receptionist and asked if I wished anything to drink. Waited with several other customers until Michael, the colorist came to get me (10 minutes past my appointment). We went upstairs and he asked me if I liked the color I had; I said yes so he went to mix up the color..not having done my hair before, I was surprised that he got the color just right. I was watching other customers who were having their hair colored and at the end of the coloring, they were given a shoulder massage by their colorist so I knew what to expect...but this aspect was odd for me; I would have expected to be asked if I wished for a massage, not automatically given one. I don't like being touched by people I don't know but I didn't want to be rude to Michael.
After 40 minutes a young lady came and took me to the wash area..nice chairs that give you a mechanical massage and allow you to put your feet up. Color and shampoo only came to $90.- It is a large salon and quite busy