I'm sorry to say that this location is just not up to the standard of the chain and its otherwise excellent reputation.
I have tried their prepared foods on more than one occasion now, and can safely say that with the variety of things that I have had, that quite honestly nothing was up to par. Muffins were overdone, pizza was bland, the hot food island looked uncared for and stale.... just not a good experience.
The staff have all been very friendly, and the location is clean and convenient. No fault there.
So, in closing, the food itself needs a massive pick up.