I wrote a review which reflected a not-so-great experience resulting in a non-purchase, but was then contacted by the General Manager. He did everything he said he would, and we are going through with the purchase. He's a very busy guy, but took a lot of time to alleviate our concerns. We're grateful, especially because the only other place to get these little trailers is in Washington state. (Northland Model 174). Update to follow.