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  • Will NOT be booking through Las Vegas Suites aka Blue Chip Vegas again. TWICE they failed to put my reservation in the system, causing major delays during check-in. The first time I was alone, and The Signature at MGM Grand staff graciously put me in one of their rooms until someone from LVS could be located and found my reservation - causing me to change rooms at about 1 a.m. The second time, my wife and baby had to wait over an hour and I finally had to book a new room from The Signature at MGM Grand. The manager of the MGM graciously offered us free room service because we were so patient. LVS never even contacted me. When I called them to move into the room class I had booked (though they claim I never actually had a reservation), they were not apologetic in the least and refused to give me any discount. I later e-mailed a manager, Krystle, who rudely refused any discount. Let's see: MGM has nothing to do with this but gives free room service. LVS screws up my reservation and rudely refuses any compensation at all. Next time I will book directly with MGM. LVS is losing a long-time, repeat customer. NOTE: The Signature at MGM Grand - the three condo towers - is the BEST place to stay in Vegas. I love it - it feels like home. Just don't book through LVS/Blue Chip Vegas.
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