About: http://data.yelp.com/Review/id/mqn7Xb665CwhtpXaz1e8kA

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About: http://data.yelp.com/Review/id/mqn7Xb665CwhtpXaz1e8kA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-09-02 00:00:00 (xsd:dateTime)
itemReviewed	UltraStar Cinemas
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I'm very disappointed with the customer service at UltraStar. My boyfriend and I bought several groupon type deals for tickets. Last time we went to redeem them, the staff informed us that one of the coupons had already been used despite the fact that it was still marked "unused" by Groupon. That wasn't a big deal and we went ahead and paid for our movie and went about our day. It did, however, make me realize that if I buy multiples of their coupons it is impossible to know which have been redeemed and which haven't. The next time we wanted to redeem a Groupon I called the theatre in advance to make sure that my remaining Groupon was still unredeemed. I didn't want to have to drive the 30 miles to the theatre in scottsdale just to find out that it had already been redeemed. So I called the theatre to ask if they'd be kind enough to run the Groupon numbers so that I wouldn't have to waste an hour driving up and back to find out the Groupon had been used, and the staff refused to help me. I even agreed that if they were able to redeem a Groupon and set aside the tickets for me, that I would lose both the tickets and the Groupon should I fail to pick them up. Even speaking to the manager, he stated he "wouldn't feel right" checking for me. I'm very disappointed that the manager was willing to let two customers be very inconvenienced just so that he wouldn't have to take the time and effort to ensure that our coupons are still valid. For a theatre that is supposed to provide excellent customer service and a luxe experience, UltraStar fails in my opinion.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Tamara

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