Went to Brewsters with my brother recently.
Had a burger with the soup of the day, lobster bisque plus beer of course.
The. Burger was good but the bisque was a bit on the salty side. When the server asked the obligatory "How is everything? " I told her I found the soup a bit salty. She. apologised and took it back. She came back and comped our drinks there was no argument, no whining about how how wonderful everyone else found the soup.
This isn't a review of the food. I've eaten there many times and the food has always been good. It's more a review of the service. I didn't expect to be comped. I assumed the salty soup was a one off thing. I was pleased to see they cared about the opinions of their customers. At least this customer