The massage therapists were cold and snobby. This happened in Montreal as well as here in Calgary. The people giving the treatments were cold and robotic like! My pedicure was done by a jr.!!!! Why was I given a junior, when paying full price, I don't know but the job was so bad- they offered to give me my money back when I showed the manager my toes!! Both cities had nice receptionists but again staff snobby. I would not go back. One experience here and one in Montreal was enough. Maybe their thinking was that we or I was a hotel transient and wouldn't be back. And they are or were right. I love going to spa's that are beautiful but friendly and not snobby.