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  • The line to check a bag was extremely long. It took me longer to check a bag through US Airways than it took to get through security and find my gate! This was at a time when almost no one was in the airport because it was so early in the morning, so I don't know what the holdup was. After all that, once we tried to board the plane, my entire group was forced to check our carry on bags (for free) because they said they didn't have enough room on the airplane for everyone's stuff. My group took up several seats on the airplane, so why were other people's things in the overhead compartments above our seats? Why weren't we allowed to put things in the compartments that were included in the price of our tickets? The reading light above my head was broken, and my chair didn't recline. The fold-down tray touched my lap when I folded it down--usually they are much higher so that people can eat off of them or rest their heads on them, etc. Best of all, when the safety instruction was commencing, the flight attendant who was supposed to be demonstrating for the back of the plane was GONE. There were only 2 flight attendants at the front of the plane doing a safety demonstration--I guess the people at the back of the plane didn't pay enough to have our flight attendant actually show up? (She made an appearance after it was over.) Not only that, but when I tried to look at my safety card, the paper was sealed shut. I don't know what stuff had gotten onto that paper, but I had to rip it apart to see the safety instructions. Of course, once I did that, some of the safety instructions ripped off. Clearly, they never do maintenance on these airplanes. The safety booklet was a joke. They translated the word "or" into 3 other languages, but the words "fasten your seatbelt" weren't translated at all. What?! The customers who never got the safety demo were forced to try to decode the cryptic little pictures in the safety booklet. I honestly couldn't tell what they were doing in those pictures, with all the arrows crammed into each small box. It seems that whoever created those things wanted everyone to die. The flight itself was turbulent, but I guess that's not the airline's fault. The flight attendants were okay, and the plane landed on time. We didn't die, but it certainly wasn't a safe or comfortable flight.
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