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  • This was my first time dealing with Joycity and I was satisfied with the process and pricing. I purchased a set of Continental WinterContact SI (225/45/17) for $865.00 all-in on Nov 29, 2016. I also received a $65.00 mail-in rebate with Continental. They accepted Visa for full payment. I emailed Joycity for a quote and they responded within 24 hours with all tire options for 225/45/17. The price was slightly cheaper than SimplyTire who I've dealt with a couple times in the past. SimplyTire was selling the same tires for $770.00 plus taxes plus $3.75 per tire for the Ontario Tire Stewardship (total $887.05 all-in). $22.05 in savings isn't a whole lot to try a new tire shop but I wanted to give Joycity a shot so I have another option in the future. I ordered the tires online, paid a $100.00 deposit via PayPal, and booked an appointment date/time. Due to the busy season, the earliest (and most convenient) appointment was Dec 13, 2016 (about 2 weeks from the order date). I showed up for my appointment at 2:30PM and was out by 4:00PM. 1.5 hour wait. The wait wasn't terrible but I was advised by the older gentleman at the front counter that it would take less than 1 hour. Timing is very important to me as my job is based on scheduled appointments so due to the delay, I had to push out a few of my meetings. A customer waiting with me experienced the same delay. Besides the timing issue, everything else met my expectations. Customer service was fine and I didn't expect more. Other reviews claim that they're not very friendly and I can understand how one can feel that way. But keep in mind that this is a Chinese-owned business. You can't expect white-glove service with smiles and hugs. I'm Chinese and have been experiencing this type of service my whole life. Straight to the point and efficient. No pleasantries. I find SimpleTire the same way. Overall, I would go back if the price is right. P.S. - Some brands that Joycity carry are cheaper or more expensive than what SimplyTire carries. I suspect this is due to the relationship the shop has with its suppliers.
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