Food was exceptional however, service was NOT. First off, I made a reservation for two people for 5:15. The reservation was made through open table, where they ask what is the occasion and any special requests. The occasion was for my birthday and we requested a nice, romantic table. Prior to going for dinner, we went and saw the Illusionists which ended up finishing later than expected and making us 15 minutes late for our reservation. However, I did call and spoke with a hostess to let her know about our dilemma and if that would be alright. She said yes, but she didn't ask for my name or anything. We show up and I tell a host we have reservations for 5:15 and he grabs menus. He lets the hostess at the front desk know we have arrived however, she doesn't do anything, she just tells him to bring us to the bar side. I request to speak with a manager who was very kind and accommodating. She then moved us back to the dining side of the restaurant and told us that the hostess's behaviour was unacceptable. We sit close to the front door which is quite chilly when it is -15 outside. The other disappointment to this night was that nothing was done for my birthday. They didn't even bother to read or ask why we were there. They didn't bring out the special cake and we ended up ordering it ourselves and PAID for it. This location for the Keg is disappointing. I recommend going to other locations if you want to be treated and served well.