I have been a customer of MLS for many years. This review is long overdue. I recently took a Tumi shoulder carry on bag and a custom made large rolling sample case for repairs. One end of the shoulder bag had ripped out and somehow needed to be repaired. The rolling sample case had a broken wheel thanks to FedEx.
The repairs were done flawlessly. Both pieces of luggage look brand new. On the rolling sample also had a metal corner that had come undone. I forgot to mention that to Tim when I brought it in. MLS went ahead and repaired the corner even without me mentioning it.
As far as the cost, since I've never had any luggage repairs done anywhere else in Phoenix, so it's hard for me to say if MLS is expensive or not. All I know is replacing the luggage I've taken to them over the years would be a lot more than the repair cost.
Only issue I have with MLS is the location. For me it's a bit of a hike to get to. But that a small inconvenience considering the workmanship they provide.