Kristin Willis of Planet Beach is the reason I'm writing this negative review. Please understand she needs more training on how to deal with customers that disagree with her and would like to express their disappointment to the owner without the drama that she displays. I called a head of my arrival on Saturday and asked how many sessions I had left on my account and I was told two.
I arrived I tanned and on my own way out the door I was told I had one more session I said thanks and left. Two days later I came in and Kristin was the employee at the front desk and I told my name and she said I had no sessions left and I could pay $70 to get an unlimited package I said I only wanted to tan that one time and she said it's $15 I said no thank you and asked for the owners name and number to give her a call.
She refused and said I can help you
IM THE MANAGER. I told her I didn't like what she had to say to me about having no sessions left and her trying to sell me on an unlimited package so I would like to talk with the owner to see what could be done.
At that time she told me to leave and that she could refuse service from anyone.
I left and will never return. Here's the thing when people with titles think they can push people out the door cost the owner money and not try and resolve the problem the right way they need to be held accountable. I can say my wife myself and one other friend of ours will never step foot into a place that's not willing to work with you like Planet Beach. Just know that I'll tell my story to others that will choose to go else where. So how much will you really end up costing the company????? BAD MANAGEMENT