While it was my first time at a chain massage place, it delivered what I expected. The hot stone massage was pleasant and my massage therapist was very nice. The face hold of the massage bed was slightly rickety so it didn't provide a lot of support, but overall, the facilities seemed clean and well-maintained. I wouldn't rush to go back but it is a good place to unwind when needed and when you don't want to spend as much as you would at a high-end spa.