0 STARS
Lindsay and her office manager Melissa have horrible customer service and refuse to honor services that have been sold on groupon! Although groupon has stated that "Per the agreement with all our merchants, you are only required to book by the expiration date. Your appointment can be for any available date as long as you have called prior to the listed expiration."
Lindsay refuses to honor this and will not even respond to emails sent regarding this issue. I had 18 days before my groupon expired when I called to find out about appointments and when I was finally emailed back 2 days later the response from Lindsay was, "Unfortunately, Lindsay is booked until the second week in Dec. I can add you both to my waiting list but once your groupon expires there is nothing we can do."
My next question was, Does this mean that we will not be receiving this treatment?
Lindsay's response, "That is correct, unless an there is a cancellation. I put you both on the waiting list."
No apologies or explanations not even appointment availability! According to groupon as long as I book by the expiration date the company has to provide the service but not according to Lindsay!
SKIN CITY LV HAS HORRIBLE CUSTOMER SERVICE AND DOES NOT HONOR THE SERVICES SOLD UNLESS THEY CHOOSE TOO!