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  • We highly recommend First Impressions Security Doors if you're in the market for a decorative iron front door for your home or business. I'm going to give them an A because "all's well that ends well." In other words, the final door installed in my home is really gorgeous and comparable to all the impressive photos of their products online and in print, as well as the samples in the showrooms. However, the door they delivered the first time was not, in my opinion, up to their quality. I was extremely apprehensive that they would disagree and it would be a big hassle. But to my relief, both my sales rep and the Customer Service Manager agreed. To fix the issues (unsightly depressions and sloppy welds) they took both the door and frame away and gave me a temporary wood door. The temp door didn't look great, but I did not care at all for what some people would think is a huge inconvenience. When they fixed the flaws and it came out of the kiln (which bakes on the powder coat), the Customer Service Manager called to tell me that some of the flaws could still be seen and offered to do it again. I was really thrilled and appreciative of his care and, again, did not mind at all the delay in getting the door done right. You have to realize that these doors are all handmade. As a dentist, I am very accustomed to receiving from a lab the occasional crown that is made poorly when normally they do beautiful work. It happens. I even went down to their factory and was amazed at how many doors they had in various stages of manufacture --- and they all looked great. So I am convinced that my door delivered the first time was just an unfortunate oversight and I doubt this happens very often. As I said, the door they ultimately delivered is just beautiful, and I love how they have little rollers that help close the door softly and securely. I also love the window that opens to a screen so you can get airflow. Now that I've lived with the door for a couple weeks, the only semi-critical --- or perhaps semi-quizzical --- observation I have is why was the door hung to swing in instead of swinging out. If it swung out, then we wouldn't have to worry about unthinkingly opening the door with the glass already open and in danger of banging into the wall. Had I known that before I started all this, I would have asked for a door that swung out instead of in. But perhaps there's a reason doors swing in and I just don't know it. Again, I doubt you will be disappointed if you buy one of their doors.
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