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| - I recently have endured 2 shoulder surgeries. I did them one at a time so I would have a functioning arm and another in a sling. In February I traveled to Las Vegas and back to Phoenix. The flight attendants were wonderful assisting me in getting my carry on suitcase into the overhead bin and another passenger got it out when we arrived at our destination both ways. I was pleased with my service. This last weekend on May 18th I received the same assistance, boarding first with my assigned seat a being assisted to get the luggage in the overhead bin. My left arm is only able to lift 5 lbs overhead at the moment as it is in rehab. My right arm is in a sling because of my most recent surgery. This morning May 21st on the flight 190 from Idaho Falls, ID to Phoenix-Mesa, I was boarding as usual with my assigned seating and was asking for help from a flight attendant named Kerry. I did not get to explain that not only because of my disability and sling but my weak left arm that I was unable to lift my luggage.Kerry point blank, interrupted my request and said, "We are not allowed to assist with lifting luggage into overhead bins, I can check it for you. You'll have to ask a passenger, we see 600 people a day and can't help with bags" I was astonished since I hadn't ever been denied standard customer service with my disability. I laughed at her and said "What a joke?!? Everyone else has helped on my previous flights." At this point I proceeded forward requesting assistance with obvious irritation. I had never heard of a policy or procedure of the sort. SO I took the liberty to read thru your contract of carriage. There is nothing that says a flight attendant won't or is not allowed to assist. Discrimination is listed under the disability section and how Allegiant will comply with federal law. I asked for her name from another flight attendant, who reported back to Kerry. Kerry then came and accused me of not coming to her for her name. She hadn't walked by or I would have asked. She reminded me that she was following policy and offered to check my bag for free. Kerry continued that I would be removed from the plane if I caused any more trouble. I replied that I had been helped before and this was terrible service and she needed to go away. Personally, I have very little experience with such terrible customer service and I was not going to send this but the situation continued. During our flight, after the captain turned off the fasten seat belt sign another flight attendant was opening overhead bins for three other customers and getting them their computer bags and purses. When she was digging in the bin above me she said, "We're not supposed to be lifting these since we see 600 people a day." That seemed to be directed at me as no one else looked up and she looked at me. The women I was sitting with said, "That's inappropriate." Now I've been dis-serviced, discriminated against and harrassed. My request is for a response as to your true policies and procedures. Are flight attendant's truly required not to help passengers with luggage? If so, perhaps you should add it to your Contract of Carriage. Furthermore, consider putting up signs that say "Flight attendants may not assist you with your luggage." I think it is absolutely horrible that Kerry and her co-employee acted in this manner and that I, having been through enough, endured it in front of the rest of the flight. I will be seeking more advice on how to change this for other disabled Americans. I have flown with my service dog before as well and was assisted with my luggage last December. Until today, I was pleased with Allegiant. Your response will determine my future with Allegiant.
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