What kind of car rental company has no customer service office open on evenings and weekends. Really? I'm going to go way out on a limb here and think that people rent cars during that time and might have problems
Upon returning my car I was charged an additional "surcharge" which the agent claimed was for facility usage. But I had already been billed for it when checking the car out. Turns out it is for fuel even though I returned the car full.
I realized I had forgotten prescription sunglasses in the car while on the shuttle back to the airport. There is no phone number provided for that location. When I called the 1-800 # they could not help me but if I wanted to file a report on the website.. I could.. and no they did not have a number for that location, Why do I need to file a claim on the internet when I was 2 minutes away and needed them to check for my glasses so they could be put aside.
Nope.... I had to take the shuttle back to the garage and find them myself.