Ordered pizza and garlic knots tonight from them online. Pizza arrived in a timely manner and the driver was pleasant. We started to eat and the pizza wasn't very warm, the cheese in the middle hadn't even completely melted down. My wife suggested we call and complain, so I called in. The person who answered the phone (Nick), said he was the manager and proceeded to argue with me that he personally recalled my order and did the quality check on it him self. Then proceeded to tell me I was full of it, but he would send another pizza. I told him I wasn't interested in having it replaced at this point and he told me that's what he will do and hung up.
I will be contacting the store owner Monday.