I really liked the way Walter took care of our shower problem as well as the lady who answered the phone. Everyone was friendly and professional. I've called a few places got a few ballpark figures and they were most reasonable kind of in the middle. This was a much better experience than my past with another big name plumbing company a few months back. Walter took the time to explain everything in detail, the issue, how they would repair it, the time it would take and a general price. He showed me the work as he through it and showed the parts being replaced and the replacement parts. The biggest thing for me as a new homeowner trying to save money was the prices seemed reasonable based on three other calls to get pricing.