We've (me + 1) been 3 times now (each time, during the week, around 5-6 p.m.). We are still fans! The chicken is fresh, the customer service is excellent. The people that work there are pleasant and helpful. This is about equal or a step above Moe's (and I am a fan of Moe's). But, since discovering Tijuana Flats/Concord Mills location, we haven't been back to Moe's. The place is clean and the menu offers quite a variety.