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| - First off, I am being generous by giving them a 1 star (...and because there isn't a ZERO star option!).
Yesterday, I had a screw in one tire that needed to be replaced and it had to be done that same day because I was traveling long distance today. I called to check if they carried my brand of tires and they said "yes" but they would have to call me back because they had a line of customers. Over an hour went by without a call back and it was already 3:30pm, so I decided to just drive there. I waited in line for almost 15 minutes and watched employees either stand around or walk by. When I was finally helped, I was told that my brand of tires is a "special order," which I wish they would have said over the phone. At this point, I asked to simply put a black tire on the car because I needed it done. They were very behind and said it would take over an hour to change my one tire. After 90 minutes, I returned and saw my car up high, with no tire, and no one working on it. I asked what the status was and their response was: "we can't find a tire." Are you kidding me?!? So TWO hours (and lots of frustration) later, my one tire was replaced. DO NOT GO HERE UNLESS YOU WANT TO LIVE THERE!
**By the way, while I waited in line, I heard two other conversations with the response: "we can't find your tires." Seriously!?!? Do you people have a black hole of tires on site?**
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