I read a lot of the reviews before scheduling an appointment online but still decided to give them a shot. Worst case I would walk out and they wouldn't receive my business. However, I was very surprised. Chris who handles most of the online leads was great! He understood where I needed to be at and he was willing to play ball. I was actually shocked since it was on a 2014 rogue and I was trading in 2010 Titan (that wasn't very pretty and LOTS of miles). He worked with me and gave me what I wanted for trade in and I ending up getting a new car. I was SHOCKED at the amount of time and ability to make the deal happen. I had been to 2 other places and basically was turned away. However, Chris wanted my business and made it happen. I would recommend anyone in the market for a new car to go see him. I realize some of the other reviews are negative but it would be worth it to talk with Chris in online sales and maybe he can work something out.