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  • When I walked in with my family we were greeted right away, and by right away I mean 10 minutes of staring at servers as they walk right by us on the way to drop of food or on the way out the door. First off if you smoke on your break don't do it 5 feet from the front door. Once we flagged down someone posing as a hostess we were shown to a table where we waited for another ten minutes to be acknowledged by our server. Order placed and drinks out on the table I thought the worst was behind us.....I was wrong. 40......minutes......later cold and undercooked bacon was tossed on a plate along side undercooked pancakes and burnt toast. You are a business that specializes in pancakes and you got it wrong on every order at our table. Each one had a liquid center. The bacon looked like it did a 30 second tour of duty in the microwave and the grease was already congealed when it hit the table. Before I took my first bite I heard the table behind me ask to speak with a manager. They had evidently been waiting for over an hour for food that had not come. The server went to the back to fetch the person in charge and they refused to come talk to the customer. For a chain restaurant that we choose out of desperation left all of us disappointed, upset and we left hungry. From what we were hearing from other people this location has had this issue since it opened. The jack n the box next door looks like a better option.
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