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| - 4 of us went to Arooji's in The Promenade on Friday night. We've been here 4 times since they opened and had only 1 good experience, which was the previous time we went. I doubt we will go again. Though I have heard that their South Park location is better. Most of their food is good. We ordered the crab dip which my husband thought tasted fishy. I thought it was good but a little too thick and creamy. A lighter crab dip would be better, where you could tast the crab more than what it was mixed with. I ordered the lobster ravioli, which I thought was very good and had a nice size portion. More ravioli than I have gotten elsewhere. My huband ordered the veal saltimboca. When he asked for pasta instead of the mashed potatoes, the waiter told him it's a $4 substitution charge. ($4! Is the pasta made of gold?) We also found out that the SouthPark location doesn't charge for the substitution. My husband wasn't impressed with the dish. Too much cheese. Our friend ordered a chicken dish which was very good. So, you want to know why I gave it a two...they had their special select wine list in which we ordered a Malbec . After we were half way through the wine and not impressed with it..we realized that the year was not the same as on the list. It was 2 years younger. We ordered another bottle of wine from the list and that too was not the same year as listed on their list. This just screams to me that they really don't care about the quality of their service or how they present themselves to the diner. We've had a problem with this before. Unfortunately, it's not just good food that keeps people coming back..it's great and courteous service. I really feel that the arrogance comes from the upper management and not the servers because they have always been very good. If I am going to spend my hard earned income than I want to go to a place that I feel appreciated and at this location I don't. So, get a new attitiude Arooji's (and it better not be fake)! I really am surprised this location has lasted so long.
After I posted this, someone asked me why did I go after the 2 bad times..this does need some explaining. After the first bad experince, I wrote to the management and they sent me a gift card, that led me to go there the second time. Then a friend gave me a gift card which led me there for the 3rd time. Remember I like the food just not the attitiude. So, this 4th time was the Illios Noches was too crowded to wait.. and it was close.
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