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| - I stay in Holiday Inn Express hotels across the county every week. As a standard greeting, the desk staff will say, "Thank you for being an IHG Platinum Member." Although I've stayed at this property several times, I've never heard it. Also, Holiday Inn Express will usually ask if I'd like a gift or additional pound on my account. That has also never happened at this property. Most of the people at the front desk are very nice, but I have come across a few that act like they got up on the wrong side of the bed.
The housekeeping staff and maintenance staff are very friendly and personable - sometimes more friendly than the front desk people.
The amenities are good. However, the towels in mutt room were grayish, certainly not white. They didn't smell that great, either.
The positives: friendly and engaged housekeeping and maintenance staff, a happy hour with nachos, wine, and beer, a pretty nice breakfast variety (eggs, turkey sausage, biscuits, gravy, oatmeal, cold cereal, yogurt, etc.), 24-hour coffee service, business center, pool, fitness center, and usually ice-cold water in the lobby.
Will I stay here again? Definitely, but I do hope they make a few fine tuning improvements.
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