The managers there are fine but the workers. about 6 months ago I purchased a buff and wax, clean the seats, and mats. I just went to claim it 2 days ago and right away the drive up guy starts saying i need to upgrade because they won`t do a good job on the door panels or console. I was kind of floored. It looks like they didn`t even wash them off, which atleast you get with a car wash. Car shined nice, seats looked good but door panels weren`t wiped off.