Ordered for pick up.
Got home with food and realized it wasn't what I had ordered, not a the largest pizza, but the large.
I was not charged for the xl, though.
I called to let them know, not expecting much. The manager made a medium pizza to make up the difference.
That was awesome!
Not only that, but the 2nd pizza was made exactly like the first, so everyone got more of what they wanted.
Great customer service.