Love this place and the stylist that work here are all excellent however booking on the phone is very difficult as they have now hired someone with an accent I assume Russian and I can't understand her, we go back and forth and she asks me to repeat everything and I ask her to repeat also. Maybe the management thinks she exotic but it's maddening having to muddle through a conversation that should be 15 seconds but turns into minutes. Let's put Americans to work. They missed out on my daughter and I today and last week I got frustrated and just hung up and did my own hair and 2 times the week before. I will have to schedule my hair on the days that there is someone answering the phone that has a good understanding of English or book online. Sheesh