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  • I had very strange experience at Old Sugar Distillery. I think everyone would agree that a good product can take you far...but quality service is what gets you all the way. My chai hot toddy was delicious...the pumpkin martini really wasn't but I think others might enjoy it, I'm just a wuss and found it too strong. I went to the bar and ordered a flight, chai hot toddy, pumpkin martini and cheese/meat plate. I was told that the cheese/meat plate would take about 10 minutes and I said no worries and showed the bartender where I was sitting. My pumpkin martini and flight came right up while waiting at the bar....and then I waited about 10 minutes for the hot toddy before saying something. The bar tender apologized and then made it for me. No big deal, it happens....however.... After sitting down and having our drinks 30 minutes passed. My husband went over to the bar to say we hadn't received the food and came back to sit down....then the woman who said that I would have to wait 10 minutes for the meat and cheese plate came and just plain said she didn't think she could make it. Umm...ok. Then she sheepishly asked if I would mind just having cheese. (this is really annoying because they advertise on the menu that the sausage is made in the f-ing building...why couldn't just go get it next door?) I said "no, obviously not because I paid for the entire dish." She responded with "ohhh, you paid for it already? Do you mind coming to find me in 10 or 15 minutes, we're really busy." I was pretty annoyed at that point and said "no, I'm not going to go and find you so either bring the food or give me my money back." She brought the meat and cheese plate a few minutes later. WEIRD right??? I won't be back.
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